Refund policy
Thank you for shopping with Solair & Co. We sincerely appreciate your support and are committed to providing high-quality jewelry and fragrances.
Please review our refund policy before placing your order.
All Sales Are Final
All purchases made through Solair & Co. are final sale. We do not accept returns, refunds, exchanges, or order cancellations once an order has been placed and processed.
This policy applies to all purchases, including but not limited to:
-
Change of mind after purchase
-
Incorrect size selection
-
Accidental orders
-
Incorrect shipping information provided by the customer
-
Shipping delays once an order has been shipped
-
Personal preference after receiving the item
Why We Have This Policy
To maintain the highest standards of hygiene, quality control, and inventory management, all jewelry and fragrance sales are final. This ensures every customer receives a brand-new, unused product.
Order Accuracy
Please carefully review your order before completing your purchase. Be sure to verify:
-
Shipping address
-
Product selection
-
Quantity
-
Size (if applicable)
Solair & Co. is not responsible for orders placed incorrectly by the customer.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item due to a packing error, please contact us within 48 hours of delivery.
To process your claim, please provide:
-
Your order number
-
Clear photos of the item
-
Photos of the packaging
Claims submitted after 48 hours may not be eligible for review.
Product Disclosure
Unless otherwise stated, all jewelry sold by Solair & Co. is gold-plated and is not solid gold. Gold plating is a thin layer of gold over a base metal and may naturally fade or wear over time with regular use. Proper care will help extend the life of your jewelry.
Contact Us
For questions regarding your order, please contact us at:
Email: Solairandco@yahoo.com
Thank you for choosing Solair & Co. Your support means everything to us, and we appreciate your understanding of our policies.